Frequently Asked Questions:
Do you Deliver or can I Pick Up myself?
You are able to pick up the cake yourself if you prefer at no additional cost. My cakes are specifically designed to remain fresh overnight for your special occasion if pickup is more convenient prior to your Event date. Delivery can be provided within a 20km radius to post code 2750 and will incur a small delivery fee subject to distance.
Can I have a Customised Cake that is not in your Cake Gallery?
Absolutely! The cakes listed on the website are just some examples of the type of cakes I do. When you place your order, using as much detail as possible, I am able to create a fully customised cake to exactly suit what you are looking for to make your event memorable!
Can I just order Cupcakes?
Yes! Sugar Sugar also does beautiful custom made cupcakes especially for your event! They make a wonderful alternative to 'traditional' single cakes.
(Minimum order of 12 cupcakes)
(Minimum order of 12 cupcakes)
Do you provide Quotes?
Yes for EVERY order. Before your order is approved and I begin to design your special occasion cake, you will be emailed a comprehensive quote and design outline detailing your order, when it will be ready for pick up, the address for pick up and the total cost provided. Once you respond with approval of the quote and make your initial deposit payment production will begin immediately.
Is a Deposit required?
Yes, a 50% deposit is required on your order prior to production (this is made by direct deposit into our bank account or Via Credit card through PayPal), you will then be emailed a receipt and the remaining balance of 50% can be made by cash payment on pickup or One week prior to your event date.
*Sorry no Cheques
*Sorry no Cheques
I need help with my Cake Design or theme!
I offer a FREE design service and I am always available to assist with the design process, you are more than welcome to describe an in-depth design or leave it up to me for your approval, please give me a call or text (the number is under the contact tab) if you would like to discuss design possibilities or anything else related to your cake needs.
What size cake should I Order?
Cake size is usually based on how many guests will be attending the event, and if you prefer 2"x1" traditional slices or larger Coffee slices. I am happy to discuss this with you during the processing of your order.
How far in advance should I place my order?
On average, for a larger more in depth cake I require 4 weeks to cover the initial design process, manufacturing the cake and designing it to your requirements. For smaller, simpler cakes such as a custom birthday cake or adult cake, depending on availability at the time I prefer at least 1-2 weeks where possible as I often have several cake orders in any given week. The earlier you can place your order the better I can guarantee the date you require will be available.